Terms of service
Introduction
General Terms and Conditions for the online shop at the URL
https://soulviajewels.com
operated by
Soulvia Jewels
Anna Tarmazakova
Im Blümert 46
73431 Aalen
Email: info@soulviajewels.com
hereinafter referred to as: Seller
Scope of application
This website is operated by Anna Tarmazakova ("we", "us", "our"). Throughout the site, the terms “we”, “us”, and “our” refer to Anna Tarmazakova. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein or available via hyperlink.
These Terms govern all contracts concluded between Seller and the customer ("Buyer", "Customer") via the online shop at https://soulviajewels.com.
These Terms apply exclusively. Any deviating, conflicting, or supplementary general terms and conditions of the Buyer shall not become part of the contract unless the Seller expressly agrees to their application in writing.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.
Products
All products offered in the Soulvia Jewels online shop are handmade jewellery items crafted individually or in small batches. Due to the handmade nature of the products, slight variations in size, colour, and finish are inherent and do not constitute a defect.
Product photographs are taken with care to represent colours and details accurately; however, slight differences may occur due to individual monitor settings.
We reserves the right to modify, discontinue, or substitute products at any time.
Conclusion of contract
The product descriptions contained in the seller’s online shop do not constitute binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.
The customer may submit an offer via the online order form integrated into the seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding offer to purchase the goods contained in the cart by clicking the button that finalizes the order. Alternatively, the customer may also submit the offer to the seller by email.
The seller may accept the customer’s offer within five days:
- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the customer is decisive, or
- by delivering the ordered goods to the customer, whereby receipt of the goods by the customer is decisive, or
- by requesting payment from the customer after the order has been placed.
If several of the above alternatives apply, the contract is concluded at the time when one of the aforementioned events occurs first. The period for accepting the offer begins on the day following the dispatch of the offer by the customer and ends at the end of the fifth day after the offer is sent. If the seller does not accept the customer’s offer within this period, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.
When submitting an offer via the seller’s online order form, the contract text is stored by the seller after the contract is concluded and sent to the customer in text form (e.g., by email) after the order has been placed. The seller does not make the contract text available in any other way. If the customer has created a user account in the seller’s online shop before placing the order, the order data is archived on the seller’s website and can be accessed free of charge by the customer via their password-protected user account using the corresponding login details.
Before submitting a binding order via the seller’s online order form, the customer can identify possible input errors by carefully reviewing the information displayed on the screen. An effective technical means for better detecting input errors is the browser’s zoom function, which enlarges the display on the screen. The customer can correct their entries during the electronic ordering process using standard keyboard and mouse functions until they click the button that completes the order.
Order processing and communication are generally carried out via email and through automated order processing systems. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be delivered to that address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties authorized by the seller to process the order can be delivered.
The following languages are available for concluding the contract: English
Right of withdrawal
Consumers generally have a right of withdrawal. Further information regarding the right of withdrawal can be found in the seller's Refund Policy.
Prices and terms of payment
Unless otherwise stated in the seller's product description, all prices are stated in Euros (€) and are final prices and do not include the shipping costs. As a small business (Kleinunternehmer) pursuant to § 19 UStG, the Seller is exempt from VAT obligations; accordingly, no VAT is included in or added to the stated prices.
The following payment methods are generally available in our shop:
Prepayment
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment. The purchase price is payable immediately upon conclusion of the contract.
Credit Cards
If payment by credit or debit card is agreed, the purchase price is payable immediately upon conclusion of the contract. Payment processing is carried out via the payment service provider Shopify International Ltd. 2nd Floor 1-2 Victoria Buildings Haddington Road, Dublin 4, D04 XN32, Ireland.
PayPal
If payment via “PayPal” is agreed, the purchase price is payable immediately upon conclusion of the contract. Payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg.
Klarna
If “Klarna” is selected as the payment method, payment processing is carried out via Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden. Klarna offers various payment methods (e.g., installment purchase, purchase on account). Unless otherwise specified, the payment is due immediately upon conclusion of the contract.
Delivery and shipping conditions
If the seller offers shipment of the goods, delivery shall be made within the delivery area specified by the seller to the delivery address provided by the customer, unless otherwise agreed. The delivery address specified in the seller’s order processing shall be decisive for the handling of the transaction.
If delivery of the goods fails for reasons attributable to the customer, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of the initial shipment if the customer effectively exercises their right of withdrawal. In the case of effective exercise of the right of withdrawal by the customer, the provisions set out in the seller’s withdrawal policy regarding return costs shall apply.
If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer as soon as the seller has handed over the goods to the forwarding agent, carrier, or other person or institution designated to carry out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes only upon delivery of the goods to the customer or a person authorized to receive them. Notwithstanding this, the risk of accidental loss and accidental deterioration of the sold goods also passes to the customer (even if the customer is a consumer) as soon as the seller has handed over the goods to the forwarding agent, carrier, or other person or institution designated to carry out the shipment, if the customer has commissioned such party to carry out the shipment and the seller has not previously named this party to the customer.
The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if the non-delivery is not the fault of the seller and the seller has concluded a specific covering transaction with the supplier with due diligence. The seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and any consideration will be refunded without delay.
Self-collection is not possible for logistical reasons.
Retention of title
If the seller performs in advance, they retain ownership of the delivered goods until the purchase price owed has been paid in full.
Warranty
Unless otherwise stated in the following provisions, the statutory liability for defects shall apply. For contracts involving the delivery of goods, the following applies:
If the customer acts as an entrepreneur:
- the seller has the right to choose the type of subsequent performance (remedy)
- for new goods, the limitation period for defect claims is one year from delivery
- for used goods, defect claims are excluded
- the limitation period does not restart if a replacement delivery is made under warranty
The above limitations of liability and reductions of limitation periods do not apply:
- to claims for damages or reimbursement of expenses by the customer
- if the seller has fraudulently concealed a defect
Furthermore, for businesses, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
If the customer is a merchant as defined in Section 1 of the German Commercial Code (HGB), they are subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 of the HGB. If the customer fails to comply with the notification obligations stipulated therein, the goods are deemed accepted.
If the customer is an individual, they are requested to report any delivered goods with obvious transport damage to the delivery service and to inform the seller accordingly. Failure to do so will not affect their statutory or contractual rights regarding defects.
Liability
The seller is fully liable for any legal reason
- for damages resulting from injury to life, body, or health caused by intentional or negligent breach of duty by the seller or by a legal representative or agent of the seller;
- for damages caused by intentional or grossly negligent breach of duty by the seller or by a legal representative or agent of the seller;
- based on a guarantee, unless otherwise specified;
- under mandatory liability provisions (e.g., product liability law).
If the seller negligently breaches a material contractual obligation, liability shall be limited to foreseeable damages typical for the contract, unless unlimited liability applies as stated above. Material contractual obligations are those essential for achieving the purpose of the contract and on whose fulfillment the customer may reasonably rely.
In all other cases, liability of the seller, as well as that of its agents and legal representatives, is excluded.
The customer shall indemnify and hold the seller harmless from all third-party claims - including statutory legal defense costs - arising from unlawful or contractual violations committed by the customer.
Individual orders
In accordance with the specific requirements of the customer, special conditions for the processing of goods and orders are applied:
If, under the terms of the contract, the seller is obligated not only to deliver the goods but also to process them according to specific customer requirements, the customer must provide all content necessary for such processing (e.g., texts, images, or graphics) in the file formats, layouts, and sizes specified by the seller. The customer must also grant the seller the necessary rights to use this content. The customer is solely responsible for obtaining and securing the rights to such content and confirms that they are entitled to use and provide it. In particular, the customer must ensure that no third-party rights are violated, including copyrights, trademark rights, or personal rights.
The customer agrees to indemnify and hold the seller harmless from any third-party claims arising from the seller’s contractual use of the customer’s content. This includes covering all necessary legal defense costs, such as court and attorney fees, in accordance with applicable law. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer must promptly provide the seller with complete and accurate information required to assess and defend against such claims.
The seller reserves the right to refuse processing orders if the content provided by the customer violates legal regulations, official prohibitions, or accepted standards of morality. This applies in particular to content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, or that glorifies violence.
Using promotional vouchers
Promotional vouchers issued by the seller free of charge as part of campaigns (with a specified validity period) can only be redeemed in the seller’s online shop and within the stated time frame.
Certain products may be excluded from voucher use if specified in the voucher terms.
Vouchers must be applied before completing the order; they cannot be applied retroactively.
Only one promotional voucher can be used per order.
If the voucher has a fixed value (not a percentage discount), the order value must be at least equal to the voucher amount. Any remaining balance will not be refunded.
If the voucher does not cover the full order amount, the remaining balance can be paid using other available payment methods.
Voucher balances cannot be paid out in cash or accrue interest.
No refund will be given for a voucher if goods paid for with it are returned under the right of withdrawal.
Data protection
The Seller processes personal data in accordance with the applicable data protection law, in particular the General Data Protection Regulation (GDPR/DSGVO) and the German Federal Data Protection Act (BDSG).
For detailed information on the processing of personal data, the purposes of processing, legal bases, and the rights of data subjects, please refer to the Seller's separate Privacy Policy page.
Applicable law
These Terms and all contracts concluded on the basis thereof are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For Buyers who are consumers habitually resident in another EU member state, the mandatory consumer protection provisions of that member state shall also apply in their favour.
Where the Buyer is a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship shall be the registered office of the Seller.
Should any provision of these Terms be or become invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
Amendments to these terms
The Seller reserves the right to amend these Terms at any time with effect for future contracts. The version of the Terms applicable at the time of the order shall govern the respective contract.
Alternative Dispute Resolution
The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of § 36 VSBG. Our email address can be found in the heading of these Terms and Conditions.
Last updated: 05.05.2026